Privacy Policy | Elite Terpenez

This policy explains what personal information we collect when you use this website or buy from us, how we use it, and your rights. We only collect what we need to run our store and serve you.

Who we are

Elite Terpenez is the trading name of ELITETERPENES LTD, a company registered in England and Wales (company number 16599313), registered office Hamill House, 112-116 Chorley New Road, Bolton, England, BL1 4DH. ELITETERPENES LTD is the controller of your personal information for this website.

For any privacy question or request, contact us at info@eliteterpenez.co.uk or through our contact page.

Information we collect

Orders and accounts: your name, delivery and billing address, email address, phone number, order history and any notes you add. If you create an account, your login details (your password is stored encrypted and we cannot see it).
Payments: the payment method you chose and the payment status. Card payments are handled by our payment provider; we do not see or store your full card number. For bank transfers, the details shown on the transfer. For cryptocurrency, the coin, amount, payment address and transaction reference, which are also publicly visible on the blockchain.
Messages and forms: what you send us through the contact, wholesale and newsletter forms, including your name, email and message, and for wholesale requests your job title, company name, website, town or city, expected volume, the profiles you would like to try and any other business details you give.
Age confirmation: a record in your browser that you confirmed you are 18 or over. We do not store this against your name.
Technical information: your IP address, browser and device type, the pages you visit and the time of your visit, collected by our website, hosting, security and website analytics systems.

How we use it and our legal basis

To take, deliver and support your orders, including sending order and delivery emails and handling returns. Legal basis: to perform our contract with you.
To keep accounting and tax records. Legal basis: to meet our legal obligations.
To run, secure and improve our website, including looking at how many people visit and which pages they use, to prevent fraud and misuse, and to answer your messages. Legal basis: our legitimate interests in running a safe and working online store.
To offer you benefits at our sister stores (3DevicesCCELL and 3Devices Packaging Solutions, run by our related company 3DEVICES LTD), for example a free delivery code after a qualifying order. To make the code work only for you, the stores exchange your order reference and a coded (hashed) form of your email address, not the address itself. Legal basis: our legitimate interests in giving our customers linked offers.
To send you news and offers by email, only if you have agreed. You can unsubscribe at any time. Legal basis: your consent.

We do not sell your personal information. We share it only where needed, with:

payment providers, to process your payment: Viva.com for card payments, and our cryptocurrency payment service for crypto payments;
delivery companies such as FedEx and UPS, who need your name, address, phone number and email to deliver your order and send you updates;
our website hosting, content delivery, security, website analytics, email and IT service providers, including Cloudflare, who process information on our behalf and under our instructions;
our professional advisers, such as accountants, where needed;
the police, regulators or other authorities, when the law requires us to.

International transfers

Some of our service providers may process information outside the United Kingdom. Where this happens, we rely on the safeguards allowed by UK data protection law, such as UK adequacy decisions or approved contract clauses.

How long we keep it

Order, payment and invoice records: for as long as UK tax and company law requires, normally six years from the end of the financial year in which the order was placed.
Your account: until you ask us to delete it, apart from the order records we must keep.
Marketing: until you unsubscribe.
Wholesale enquiries: for as long as needed to deal with your request and any account that follows.
Messages and form submissions: for as long as needed to deal with them and any follow-up.

Your rights

Under UK data protection law you have the right to:

ask for a copy of the personal information we hold about you;
ask us to correct information that is wrong or incomplete;
ask us to delete your information, where we no longer need to keep it;
ask us to restrict or object to how we use your information;
ask for your information in a portable format;
withdraw your consent at any time, where we rely on consent.

To use any of these rights, contact us. We will reply within one month. There is normally no charge.

Cookies and website analytics

We use cookies and similar browser storage that are needed for the website to work, for example to keep items in your basket, keep you signed in, remember your age confirmation and protect the website from misuse. These do not need your consent. Details, including the names of the cookies, are in our cookie policy.

With your consent we also use Google Analytics 4 to count visits and see which pages and products are used. It is switched on only if you click Accept analytics in our cookie banner, and you can change your choice at any time with the Cookie settings link at the bottom of every page. We also use Cloudflare Web Analytics, a privacy-focused tool that gives us page view and site performance figures and works without cookies or other browser storage. We do not use advertising or marketing cookies or tracking pixels. Details are in our cookie policy.

Security

We use secure (HTTPS) connections, reputable service providers and access controls to protect your information. No system is completely secure, so please keep your account password private.

Children

Our website and products are for adults aged 18 or over. We do not knowingly collect information from anyone under 18.

Complaints

If you are unhappy with how we use your information, please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated shown at the top.